At Compatible Toner Express, we are committed to providing affordable, high-quality compatible printer toners to support Australians during challenging times. We believe in integrity, transparency, and customer satisfaction. Please review our refund and return policy below.
Change of Mind Returns
We understand that sometimes purchases may not meet your expectations. While we are not obligated under the ACL to accept returns for change of mind, we strive to accommodate our customers:
- Eligibility: Returns are accepted within 30 days from the date of purchase.
- Condition: Items must be unused, unopened, and in original packaging.
- Restocking Fee: A 15% restocking fee applies to change of mind returns.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of items.
Note: Certain items are non-returnable for change of mind, including:
- Printer consumables (e.g., toners, ink cartridges) that have been opened or used.
- Office machines and furniture that have been assembled or used.
- Hygiene products and personal items.
Faulty or Damaged Items
If your item is faulty, damaged, or not as described:
- Contact Us: Notify us within 7 days of receiving the product.
- Proof of Purchase: Provide a valid receipt or proof of purchase.
- Assessment: We may request photos or videos to assess the issue.
- Resolution: Eligible items may be repaired, replaced, or refunded at our discretion, in accordance with the ACL.
️ Compatible Toner Disclaimer
We offer compatible toners as a cost-effective alternative to genuine products. While we ensure quality and compatibility, we acknowledge that:
- Performance: Compatible toners may not match the performance of genuine products.
- Satisfaction: If you're not satisfied with the product, please contact us. Your feedback helps us improve our offerings.
How to Initiate a Return or Refund
To begin the return or refund process:
- Contact Us: Reach out via our Contact Page or email us at compatibletonerexpress@payingitforwardaustralia.com.au.
- Provide Details: Include your order number, product details, and reason for return.
- Return Authorisation: Await instructions and a Return Authorisation (RA) number before sending items back.
Return Shipping Address
Please send returns to:
Attention: Returns
Compatible Toner Express
[Insert Address]
[City, State, Postcode]
️ Your Rights Under Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. For more information on your consumer rights, please visit the Australian Competition & Consumer Commission (ACCC) or Office of Fair Trading Queensland.
If you have any questions or need further assistance, please don't hesitate to contact us. We're here to help and ensure your satisfaction.
